Sq. launched Sq. Go, a shopper reserving app that gives an end-to-end reserving expertise so customers can search, uncover and schedule with highly-rated unbiased service suppliers of their space.

The Sq. Go cell app additionally will increase vendor visibility, serving to magnificence and private care professionals develop and retain their buyer base.

“Sq. Go has helped me attain one other degree of clientele I didn’t know I might by growing visibility of my enterprise, which additionally helps us financially,” mentioned Justin Lavalle, Proprietor of J Lava Salon in Winter Park, FL. “Sq. Go has added super worth to each my salon and shoppers by creating knowledgeable look and ease of reserving for my shoppers. Now, shoppers don’t must cease their work day to name me and schedule appointments, however they will do all of it themselves, which additionally helps save me time.”

Sq. Go affords new, handy options for customers:

• Customers can e-book appointments with new companies of their space based mostly on location, service and availability, all with a clean and easy expertise.
• To supply customized suggestions, the cell app suggests companies based mostly on a shopper’s earlier reserving patterns.
• Customers can obtain appointment notifications and handle bookings by Sq. Go by confirming, rescheduling or canceling appointments. Sq. discovered a 55% lower in no-shows amongst Sq. Go customers.
• Sq. Go makes rebooking handy by showcasing earlier appointment historical past, serving to develop buyer satisfaction and retention, with 30% of customers rebooking after seeing a suggestion to take action throughout the app.

Sq. Go immediately integrates with Sq. Appointments, with plans to convey its cell reserving performance to extra industries past magnificence, additional connecting customers and companies. Since Sq. Appointments’ launch in 2014, customers have booked greater than 488M appointments on the platform. In June 2023, roughly 10M customers booked with Sq. Appointments, a rise of 15% year-over-year. Since 83% of Sq. Appointments are booked on cell versus on a desktop, Sq. Go is assembly shopper preferences for mobile-first experiences by on-the-go, 24/7 reserving.

“This launch marks a major milestone for Sq. sellers and their clients as we proceed investing in software program that equips companies with highly effective omnichannel instruments,” mentioned Alyssa Henry, CEO of Sq.. “We imagine Sq. Go is a crucial step in serving to sellers make extra gross sales by providing vendor discovery and distinctive buyer experiences. Whereas we’re beginning with magnificence and private care, Sq. Go will broaden into further industries to allow much more sellers and their clients.”

Sq. is providing retailers knowledgeable look with a Sq. Go enterprise profile that additional will increase discoverability and extends their model. Whereas Sq. Go routinely builds a enterprise’ profile based mostly on their reserving web site, sellers can personalize their profile with data a buyer must make a reserving resolution, serving to appeal to extra clients. This contains photographs, employees listing, companies, pricing, hyperlinks to social media accounts, and extra. Sq. Go routinely solicits verified evaluations and suggestions following an appointment which might be then displayed in a vendor’s profile. Companies may also solicit non-public suggestions following a service to higher enhance operations and customer support.

To assist companies retain and develop buyer relationships, Sq. Go shares well timed rebooking prompts following an appointment to encourage customers to schedule their subsequent go to. Customers that use Sq. Go have 23% increased rebook charges than non-Sq. Go customers as extra patrons see worth in utilizing the cell app. All appointment bookings and adjustments are immediately mirrored in a vendor’s calendar, serving to with correct reporting and worker staffing for environment friendly operations.

Coming quickly, customers will be capable to be a part of waitlists, expertise extra superior enterprise suggestions when on the lookout for new suppliers, and pay in-app following a reserving. Sooner or later, companies may also profit from superior employees profiles.

Sq. Go is at present obtainable within the US for iOS customers. Customers can get began by downloading Sq. Go within the App Retailer. Sq. Go is obtainable for Sq. Appointments’ magnificence and private care sellers. Sq. Appointments is an all-in-one resolution particularly designed for the wonder and wellness house, providing three month-to-month subscription plans: Free, Premium, and Plus. Sq. Go is free for each customers and companies.